Return & Shipping Policy

Claims – Returns Policy

Any claim by a Customer for under quantity, delivery of damaged Goods or non-delivery must be made within 14 days of receipt of the Goods by the Customer.


The Customer must supply the order number, invoice number and receipt number (if applicable) and all details relating to the claim.


If the claim is for damaged goods, the Goods must also be supplied to Finsbury Green.


Liability for any claim against Finsbury Green is limited, at Finsbury Green’s sole option, to:

(a) resupplying the Goods;

(b) providing payment for the cost of resupplying the Goods; or

(c) repairing the Goods.


Please email us at


Please allow five business days to process your return. You will receive notification via e-mail confirming that your return has been received and processed. Return shipping charges are the responsibility of the returnee.


What cannot be returned:

         No returns will be accepted after 30 days of receipt of purchase.

         Items that are not in their original packaging cannot be returned.

         Printed material and customised items cannot be returned.



Delivery Policy


Delivery of the Goods is affected from the premises of Finsbury Green.


If requested by the Customer, Finsbury Green will arrange for delivery of the Goods to the Customer at the Customer’s cost. The Customer remains responsible for the Goods from dispatch of the Goods from the premises of Finsbury Green.  We will not deliver to a PO BOX; a physical address is required.


Finsbury Green may agree to store the Goods free of charge for a period of 14 days from the delivery date. After the 14-day period, storage and repick fees will apply. Finsbury Green is not responsible for any loss, damage or theft of the Goods while in storage. The Customer must ensure the appropriate insurance is in place (at the Customer’s cost) in relation to the Goods.


Due dates for production or delivery and delivery dates are estimates only. The Customer is not relieved from liability to accept or pay for the Goods by reason only of any delay in delivery.